Teamlead Operations (SSA) - Amsterdam

Job description

As the Teamlead of our team of Scooter Support Agents in Amsterdam, you’ll get to know all the in’s and out’s on how to keep our daily operation running. You will lead a team of Scooter Support Agents who are driving around the city and perform tasks such as replacing empty batteries, transporting scooters and performing small fixes to keep our scooters available and in good shape for our customers.

You are responsible for managing the performance of your team of Scooter Support Agents (SSA's) based on KPI reports you receive from the Fleetmanager. Next to that you make sure the vans we use in our operation are in good shape and have all required tools and spare parts for the SSAs to perform their work.

When active in the field, you are the eyes and ears of the city team and you will be the first point of contact for SSA's, answering questions, resolving issues and appointing tasks coming in from the Fleetmanager or our customer service department to the team.

You will play a key role in keeping our operations running, but that is not all. You are encouraged to pro-actively address any process improvements that will to further strengthen our operation. You will report on the daily team progress and KPI’s to the Fleet manager and have frequent check-ins with the Area manager.

What you will be doing:

  • Manage the team of Scooter Support Agents & act as their first point of contact
  • Train new team members
  • Maintenance & asset inventory control for the vans in our operation
  • Reporting on performance & process improvements
  • Swapping and transport operations

Requirements

We truly get excited if you

  • Are a natural leader with experience in team management, varying form shift lead in a store, to working in a workshop environment
  • Are competitive, and want to run the best performing team in the operation
  • Have experience in onboarding new team members
  • Know what it is to steer on KPI's, and provide individuals feedback based on KPI performance
  • Flourish when given freedom and like to show initiative
  • Know how to multitask, prioritize and communicate with multiple entities at once
  • Know the streets of your city like to back of your hand
  • Are fluent in English and Dutch (required)
  • Have your drivers license (B) and are comfortable driving a small van (required)

Bonus points if you

  • Are excited about sustainability and urban mobility services
  • Have an entrepreneurial mindset (creative problem solver, dedicated, motivated, self-starter)
  • Are passionate about Amsterdam, know the streets like the back of your hand and like operating an urban mobility service

What's in it for me?

An ambitious team of entrepreneurial colleagues with a shared passion for our mission. You will work in a transparent, fast-growing and inspirational environment in which you are able to take the lead over your own career! And next to that:

  • 29 paid days off on fulltime base: 28 on the roll and a day off on your birthday!
  • You will get 200 free felyx minutes per month
  • We want to invest in your future: a good pension plan is therefore in place (1/3 employee, 2/3 employer).
  • We offer 6 weeks of paternity leave with 100% salary for all (upcoming) dads.
  • We take your development seriously and encourage you to grow with the company and within your role.

Last but not least: fun, freedom and trust! We're not scared to work our butts off, but this is only possible once we all experience joy in the work that we do every day. You will be asked to apply for a Certificate of Good Conduct (VOG)


We are very proud of the fact that we have been named by LinkedIn as a top start-up to work at for the second time in a row, together with many other prestigiouls awards we’ve received since our start in 2017. We are operational in Amsterdam, Rotterdam, The Hague, Groningen, Haarlem, Eindhoven, Den Bosch, Brussels, Dusseldorf, Hamburg and Berlin and will be launching many more (European) cities in 2022. We have a strong focus on scaling up internationally.