Operations Support Agent (SSA) for Night Shift, Eindhoven (16-20 Hours per Week)

Job description

We are expanding our team in Eindhoven! For this reason we are looking for parttime Scooter Support Agents (SSA) Night Shift. Do you know one of these cities like the back of your hand and would you like to cruise through the city the whole day (okay, maybe not the whole day) fixing sh*t? Oh, while getting paid! Sounds like a pretty awesome job right?

As urbanization is rising and the air quality is deteriorating, we feel the need to make our cities greener and healthier by offering a sustainable mobility solution. Besides, we offer a new and fun way around town! At felyx, everybody within their own expertise is contributing to a cleaner city by making this swift door-to-door transportation the new status quo. We are working together as an ambitious team of entrepreneurs, operators, marketers, engineers, and looking to grow as we scale the business throughout Europe. Felyx is one of the few micro-mobility players in the world that is EBITDA positive on a group level. We are a young company with more than a hundred employees, working in the operations and at the head office in Amsterdam. You can describe us as passionate, playful, hands-on and entrepreneurial. Do you share our DNA? Great! Join our ride!

What you’ll be doing

As Operations Support Agent (SSA) you will support the Fleet Manager. Together you are the eyes and ears and always on the spot for ad hoc requests and small fixes. Next to that, you will help with swapping the batteries. Being responsible for maintaining and optimizing our fleet of e-scooters you will develop your technical skills over time. It’s a role with a lot of responsibility and freedom, but if needed you are always ready to get into action and assist riders. Making sure felyx lives up to our promise of quality everyday!


We truly get excited if you

  • Are able to work between 16 - 20 hours per week specifically Night shift (let's discuss what works best for you)
  • Flourish when given freedom and like to show initiative
  • Live in Eindhoven or Know the streets of Eindhoven like the back of your hand
  • Have your drivers license and are comfortable driving a small van (B)
  • Know how to multitask, prioritize and communicate with multiple entities at once
  • See yourself as a flexible person in terms of getting the job done

Bonus points if you

  • Are excited about sustainability and urban mobility services
  • Have an entrepreneurial mindset (creative problem solver, dedicated, motivated, self-starter)

What’s in it for me?

An ambitious team of entrepreneurial colleagues with a shared passion for our mission. You will work in a transparent, fast-growing and inspirational environment. And next to that: you will get free felyx minutes and we have a good pension plan in place (1/3 employee, 2/3 employer).

Last but not least: fun, freedom and trust! We're not scared to work our butts off, but this is only possible once we all experience joy in the work that we do every day. You will be asked to apply for a Certificate of Good Conduct (VOG)

We are very proud of the fact that we have been named by LinkedIn as a top start-up to work at for the second time in a row, together with many other prestigious awards we’ve received since our start in 2017. We are operational in Amsterdam, Rotterdam, The Hague, Groningen, Haarlem, Eindhoven, Den Bosch, Enschede, Berlin, Dusseldorf, Aachen, and Brussels and will be launching many more (European) cities in 2022. We have a strong focus on scaling up internationally.

At felyx we believe that the best workplace is one that represents the world we live in today. This means we believe that diversity in the broadest sense of the word connects us and drives us forward as a company.

We believe that diversity goes hand in hand with different perspectives. It is these different perspectives that can help us become better and more innovative in finding solutions for our customers.

And because we believe this can be achieved, we are looking for colleagues who are intrinsically motivated and bring the right experience. Gender, age, sexual orientation or origin will never be a factor and will never become one.