Jr. CRM & Email Marketer

Job description

We are at the starting point of our potencies and therefore this role offers the unique opportunity to join our ride to learn and grow with us as we are laying the foundation for CRM for the Netherlands and our international expansion. You will work side by side with our CRM Manager to improve our customer experience to impact satisfaction and retention. Want to be Robin to our Batman? Let's create awesome content and surprise our customers!


As urbanization is rising and the air quality is deteriorating, we feel the need to make our cities greener and healthier by offering a sustainable mobility solution. And being a fun way around town is, of course, a great bonus! At felyx, everybody within their own expertise is contributing to a cleaner city by making this swift door-to-door transportation the new status quo. We are working together as an ambitious team of entrepreneurs, operators, creatives and engineers, and looking to grow as we scale the business throughout Europe. Do you share our DNA: self-starting, open, social and driven? Great! Join our ride! 


Here’s the challenge 

You will be working directly with Marlies Wensink, our CRM Manager, with the main responsibility to grow the size and value of our customer base. You will activate our non-active customers, increase the customer lifetime value of our active customer and reactivate customers who (might) churn(ed). How will you do that? We don't like to micromanage and set everything in stone, but to give you an idea:

  • Develop and execute marketing campaigns, primarily focused on activation, development and reactivation strategies
  • Create and manage the development of email, direct mail, mobile and other marketing channel strategy with lifecycle, transactional/triggered, and promotional campaigns.
  • Analyze and improve the customer journey
  • Conduct A/B (and segmentation) tests that enhance marketing effectiveness that allow felyx to identify best marketing practices within each customer life cycle segment 

But, not important to forget, is that we encourage you to grow with the company and within your role, so who knows what role you could have in a year or so, as we are continually growing in our journey towards ‘world domination’. Just kidding, market leader in Europe will do (for now).


We truly get excited if you

  • Have 1-2 years of experience in developing and executing Marketing and/or CRM strategies and tactics
  • Are able to convert data into high value business decisions - you have a data driven mindset
  • Possess strong communication skills, a positive attitude and strong motivation to learn
  • A critical thinker - use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Are curious and self-starting - you seek to take up and start new projects
  • Are fluent (written and verbal) in Dutch and English

Bonus points if you

  • Are excited about sustainability and urban mobility services
  • Have experience in writing texts (e.g. SEO, blogs)
  • Possess a solid knowledge of email marketing/HTML
  • Obtain a Masters degree in Marketing, Business, Data Science/BI
  • Are proficient in German or French

Joining our ride is becoming part of the leading global platform in urban mobility. Having a direct impact on the business with a high degree of independence will give you a very steep learning curve as we’re quickly growing the business in Europe. Maybe also nice to know: we have a very strong, family-like team and great central location on the Herengracht!