Jr. Business Analyst Ops

Job description

Do you get high on data? Great, we do too! As Global Operations Business Analyst you will be in charge of supporting the Global Operations Manager and are continuously improving processes.

As urbanization is rising and the air quality is deteriorating, we feel the need to make our cities greener and healthier by offering a sustainable mobility solution. Besides, we offer a new and fun way around town! At felyx, everybody within their own expertise is contributing to a cleaner city by making this swift door-to-door transportation the new status quo. We are working together as an ambitious team of entrepreneurs, operators, marketers, engineers, and looking to grow as we scale the business throughout Europe. Felyx is one of the few micro-mobility players in the world that is EBITDA positive on a group level. We are a young company with more than a hundred employees, working in the operations and at the head office in Amsterdam. You can describe us as passionate, ambitious, entrepreneurial, and transparent. Do you share our DNA? Great! Join our ride!

Here’s the challenge
You will be involved in project management, data analytics and process improvement in the field of Operations management and in specific the battery and city management domains. You will focus on delivering and maintain the highest quality e-mopeds service in the shared business by performing breakdowns of historical data trends and identify points of improvements.

Projects, research and operations optimization will be your responsibility. Because all processes at Global Operations are related to the performance of other departments, it gives you the opportunity to do inter-departmental projects and see and work closely with a lot of other different departments like BI, Tech and Marketing. We are looking for someone that is ready to join our data-ride!

What you'll be doing

  • Perform breakdowns of historical data trends and identify points of improvement
  • Track key operational metrics to monitor service performance and quality of our product
  • Help improve data/dashboard to get the best information for the organization to improve our insights
  • Identify operational best practices in order to improve overall quality of our services and efficiency of our operations

And important not to forget: we encourage you to grow with the company and within your role as we are continually on our journey towards ‘world domination’. Just kidding, market leader in Europe will do (for now).


We get truly excited if you

  • Have some relevant experience working with data to solve problems and drive business goals
  • You have a least a Bachelors degree in the field of Business Administration, Economics, Math or similar
  • Have excellent Excel and data analysis skills and gained some experience with SQL, R or Python 
  • Love to analyze data to challenge assumptions and uncover new business and product opportunities
  • Combine first-class analytical skills with a creative and problem-solving mindset
  • Have great communication skills 
  • Have a hands-on mentality, are proactive, curious and structured
  • You are based in The Netherlands

Bonus points if you

  • Have experience building reports and dashboards with relevant tools (Looker, Mode, Tableau, etc.) to track company performance
  • Are excited about sustainability and urban mobility service

What's in it for me?

An ambitious team of entrepreneurial colleagues with a shared passion for our mission. You will work in a transparent, fast-growing and inspirational environment in which you are able to take the lead over your own career and will get challenged on a daily basis! And next to that:

  • 29 paid days off on fulltime base: 28 on the roll and a day off on your birthday!
  • You will get free felyx minutes.
  • We want to invest in your future: a good pension plan is therefore in place (1/3 employee, 2/3 employer).
  • We offer 6 weeks of paternity leave with 100% salary for all (upcoming) dads.
  • We take your development seriously and encourage you to grow with the company and within your role.
  • Once we are able to go back to the office (hopefully soon!), we offer a tasty and healthy lunch.

Last but not least: fun, freedom and trust! We're not scared to work our butts off, but this is only possible once we all experience joy in the work that we do every day.

We are very proud of the fact that we have been named by LinkedIn as a top start-up to work at for the second time in a row, together with many other prestigious awards we’ve received since our start in 2017. We are operational in Amsterdam, Rotterdam, The Hague, Groningen, Haarlem, Eindhoven, Den Bosch and Brussels and will be launching many more (European) cities in 2021. We have a strong focus on scaling up internationally.

At felyx we believe that the best workplace is one that represents the world we live in today. This means we believe that diversity in the broadest sense of the word connects us and drives us forward as a company.

We believe that diversity goes hand in hand with different perspectives. It is these different perspectives that can help us become better and more innovative in finding solutions for our customers.

And because we believe this can be achieved, we are looking for colleagues who are intrinsically motivated and bring the right experience. Gender, age, sexual orientation or origin will never be a factor and will never become one.

We understand you might not tick all the boxes above. The truth is, we don't either. If you feel up for the ride, we encourage you to apply now!