Fulltime Customer Service Agent

Job description

Are you a big fan of our green felyx scooters? Do you speak Dutch and do you know how to talk to customers and would you like to work in a young team at one of the most innovative and fast-growing scale-ups in the Netherlands? Join our ride!

 

Since we are  growing fast, we are looking for enthusiastic colleagues for the Customer Service team at our office in Amsterdam. As a Customer Service Agent you are the voice of felyx towards our customers. You will be working in a young team and a high degree of independence is expected of you.

 

What can you expect? 

You will be the contact point of our organization and, where necessary, offer a suitable solution to our customers. Whether it be via e-mail, telephone or social media. Questions you can expect are about the scooters, the app, the account and everything in between. Because you know what is going on with our users, you will also submit suggestions internally to continuously improve our product and service. 

 

Why work as a Customer Service Agent at felyx? 

  •  Being part of a rapidly growing scale-up and having a lot of impact on the business 
  •  Working in a energetic and young team 
  •  Lots of flexibility (32-40 hours) 
  •  Possible career opportunities

What we need 

  • You are service-oriented, flexibele and have a problem solving mindset
  • You have 2-3 years of experience in a customer service role 
  • You take the responsibility and can prioritize the questions that's come in
  • Speak Dutch and English fluently
  • Flexible and don't have a 9 till 5 mentality

 

Requirements

Do you have a higher education thinking level and are you service-oriented, do you speak Dutch and do you want to join our felyx family? That's great! We look forward to having a coffee with you soon!