Customer Service Lead Berlin

Job description

As Lead Customer Service, you are the face of the Customer Service Team during your shift and you ensure that all our stakeholders are provided with the very best service. You also ensure that your team is working with enthusiasm. And of course, you are a big fan of our green felyx scooters! Are we looking for someone like you? Join our ride!


Since we are growing fast, we are looking for enthusiastic colleagues for the Customer Service team at our office in Berlin. You will be working in a young team and a high degree of independence is expected of you.


What can you expect?

As Lead Customer Service you are responsible for your shift. You divide specific tasks that need to be tackled among your team. You know how to set priorities and you dare to talk to people about their work. You will manage your team and ensure that they get the most out of themselves and you stimulate productivity. You ensure that your employees have everything they need to work properly: without properly functioning PCs and headphones, no customer service! You are able to make the daily report and like to really solve problems. You are not averse to excelling a little and from the data you initiate proposals to improve processes.


Why work at felyx?

  • Being part of a rapidly growing scale-up and having a lot of impact on the business
  • Working in a energetic and young team
  • Possible career opportunities

Requirements

What we need

  • Have at least 1 year of work experience in a similar position
  • Being resistant to stress and knowing which priorities must be taken during a shift.
  • Have strong social skills and are not afraid to give feedback
  • Have strong communication skills
  • speak German and English

What's in it for me?

An ambitious team of entrepreneurial colleagues with a shared passion for our mission. You will work in a transparent, fast-growing and inspirational environment in which you are able to take the lead over your own career and will get challenged on a daily basis! And next to that:

  • We take your development seriously and encourage you to grow with the company and within your role.
  • Once we are able to go back to the office (hopefully soon!), we offer a tasty and healthy lunch.

Last but not least: fun, freedom and trust! We're not scared to work our butts off, but this is only possible once we all experience joy in the work that we do every day.


We are very proud of the fact that we have been named by LinkedIn as a top start-up to work at for the second time in a row, together with many other prestigious awards we’ve received since our start in 2017. We are operational in Amsterdam, Rotterdam, The Hague, Groningen, Haarlem, Eindhoven, Den Bosch, Brussels, Hamburg, Dusseldorf and Berlin and will be launching many more (European) cities in 2021. We have a strong focus on scaling up internationally.


At felyx we believe that the best workplace is one that represents the world we live in today. This means we believe that diversity in the broadest sense of the word connects us and drives us forward as a company.

We believe that diversity goes hand in hand with different perspectives. It is these different perspectives that can help us become better and more innovative in finding solutions for our customers.

And because we believe this can be achieved, we are looking for colleagues who are intrinsically motivated and bring the right experience. Gender, age, sexual orientation or origin will never be a factor and will never become one.