Customer Service Lead

Job description

Why felyx

As urbanization is rising and the air quality is deteriorating, we feel the need to make our cities greener by offering a sustainable mobility solution. Besides, riding a felyx is the most fun way to get around town! At felyx, everybody within their own expertise is contributing to a cleaner city by making this swift door-to-door transportation the new status quo. We are working together as an ambitious team of entrepreneurs, operators, marketers and engineers, and looking to grow as we scale the business throughout Europe. Do you share our DNA: self-starting, open, social, driven and with a good sense of humor? Great! Join our ride!


Here’s the challenge

As Lead Customer Service, you are the face of the Customer Service Team during your shift and you ensure that all our stakeholders are provided with the very best service. You also ensure that your team is working with enthusiasm. And of course, you are a big fan of our green felyx scooters! Are we looking for someone like you? Join our ride!

Since we are growing fast, we are looking for enthusiastic colleagues for the Customer Service team at our office in Amsterdam. You will be working in a young team and a high degree of independence is expected of you.


What can you expect?

As Lead Customer Service you are responsible for your shift. You divide specific tasks that need to be tackled among your team. You know how to set priorities and you dare to talk to people about their work. You will manage your team and ensure that they get the most out of themselves and you stimulate productivity. You have your own team that you will coach to help them grow.

Further, you ensure that your employees have everything they need to work properly: without properly functioning PCs and headphones, no customer service!

You are able to make the daily report and like to really solve problems. You are not averse to excelling a little and from the data you initiate proposals to improve processes.


Why work at felyx?

  • Being part of a rapidly growing scale-up and having a lot of impact on the business
  • Working in a energetic and young team
  • Possible career opportunities

Requirements

We get truly excited if you

  • Have HBO work and think level
  • Have at least 1 year of work experience in a similar position
  • Are resistant to stress and knowing which priorities must be taken during a shift.
  • Have strong social skills and are not afraid to give feedback
  • Have strong communication skills
  • speak Dutch and English
  • Are based in the Amsterdam area

At felyx we believe that the best workplace is one that represents the world we live in today. This means we believe that diversity in the broadest sense of the word connects us and drives us forward as a company.

We believe that diversity goes hand in hand with different perspectives. It is these different perspectives that can help us become better and more innovative in finding solutions for our customers.

And because we believe this can be achieved, we are looking for colleagues who are intrinsically motivated and bring the right experience. Gender, age, sexual orientation or origin will never be a factor and will never become one.