Benelux Operations Lead

Job description

At felyx we are looking for passionate people to join our team, ready to bring the transportation revolution to the world. Exciting times, with exciting challenges.

So, are you ready to beat the streets?

If you are someone that wants to be part of a group of entrepreneurial people who share a revolutionary mindset and work at a fun office, keep reading!

Here is the challenge!

As our Benelux Operations Lead you are the right hand of the General Manager Benelux. You will be responsible for overseeing and constantly improving our operations in Benelux which consist of operating, maintaining and optimizing our fleet of e-mopeds. Working closely with Global Operations, city managers, fleet managers, Service Support Agents, mechanics and external partners, you will be building and optimising scalable processes to continue our hyper growth. Using strong operational and analytical experience you will lead projects and initiatives to make us work better and faster and improve the service to our customers. Although you are the one who is in the lead, you are not afraid to get your hands dirty. You are always ready to get into action and assist riders and the team in general when necessary in order to make sure felyx lives up to its promise of everyday operational excellence!

The ideal candidate for this role should have a “doer” attitude, strong strategic skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information to seek buy-in.

We encourage you to grow with the company and within your role as we are continually on our journey towards ‘world domination’. Just kidding, market leader in Europe will do (for now).


We truly get excited if you

  • Possess 2-4 years of operational experience, preferably in a team lead position in either a consulting or start-up environment
  • Have experience with operational process improvements and experience in scaling them
  • Can break complex problems into smaller ones and enjoy working with data to facilitate your work
  • Have a strong “get it done” attitude – bias toward action, great collaboration and master disambiguation – constantly pushing toward clarity and delivery
  • Enjoy hands-on problem solving
  • Can make a good business case and convince people to help you execute
  • Have project management experience and proven ability to deliver results
  • Have strong Excel / data management skills
  • Know how to create structure, multitask, prioritize and communicate with multiple entities at once
  • Flourish when given freedom and like to show initiative
  • Are fluent in English

Bonus points if you

  • Are a natural leader with experience in operational team management
  • Are excited about sustainability and urban mobility services
  • Have process improvement certification (e.g. Six Sigma)
  • SQL skills

What would make you even more perfect (but don’t worry, this is a plus):

  • If you are emphatic
  • If you are positive and could give good energy to the team
  • You love the colour green & riding e-mopeds

Benefits for you:

You will work in a transparent, fast-growing and inspirational environment in which you are able to take the lead over your own career and will get challenged on a daily basis!

And next to that:

  • 29 paid days off on a full-time basis: 28 on the roll and a day off on your birthday! (yay!)
  • You will get free felyx minutes, of course.
  • We want to invest in your future: a good pension plan is therefore in place (1/3 employee, 2/3 employer).
  • We offer 6 weeks of paternity leave with 100% salary for all (upcoming) dads.
  • Great office with great food options (& obviously free coffee, duh!) just 10 minutes from Amstel Station.

One more thing: Don’t worry about buying a suit just yet, our interview process will be online or by phone, and the office dressing code is: be comfortable and come as you are!

Okay, one last thing: In case you are doubting if you meet all the requirements, still apply! We love people and we don’t hire based only on words and cv documents.
And, if you might know someone who fits the requirements better, don’t be afraid to share it with them! We have a variety of openings and you might both end up working at Felyx. If you are a smart person and are excited about the company, you will most likely find a place here.

At felyx we believe that the best workplace is one that represents the world we live in today. This means we believe that diversity in the broadest sense of the word connects us and drives us forward as a company.

We believe that diversity goes hand in hand with different perspectives. It is these different perspectives that can help us become better and more innovative in finding solutions for our customers.

And because we believe this can be achieved, we are looking for colleagues who are intrinsically motivated and bring the right experience. Gender, age, sexual orientation or origin will never be a factor and will never become one.